PNB Hotline – Customer Service At All Time

The PNB hotline is a 24/7 customer service that assists in all of your banking needs. If you need to know their current interest rates or how much money you have in your account, the PNB Hotline is there for you! It doesn’t matter what time of day it is, they’re always open and ready to take your call. 

PNB Introduction

PNB, the country’s largest private local commercial bank by assets and deposits, is a universal financial services provider with the biggest mission: to serve Filipinos. 

PNP offers banking products and services to big corporations, middle-market enterprises, and SMEs. It also has strong account connections with GOCCs (Government-Owned and Controlled Corporations).

PNB Hotline

PNB Hotline

PNB is a well-established bank in the Philippines with roots that date back over 100 years. It was originally founded as a government-owned institution but has been fully privatized since 2007. Recently, it operates under publicly listed status on stock exchanges around Asia Pacific Rim with the main shareholder: the Lucio Tan Group.

Deposit-taking and lending are some of PNB’s main commercial banking operations, along with trading services, money market rate determination, bill discounting, and treasury operations.

PNB provides you with different forms of credits

PNB provides you with different forms of credits

The bank operates a variety of companies to provide diverse financial services. These include remittance services in the US, Guam, Hong Kong, Italy, France, and Canada. There are also full-service banking for consumers in the UK, non-life insurance, investment banking, leasing and financing, stock brokerage, and even freight forwarding services.

PNB Hotline Information

Headquarters

Philippine National Bank Financial Center, Metro Manila, Philippines

+63 2 526 313

PNB Corporate Center

FOR STOCKHOLDERS

Philippine National Bank
Office of the Corporate Secretary
9th Floor, PNB Financial Center,
Pres. D Macapagal Blvd., Pasay City
Tel. No. (632) 8526-3131 loc. 4106
Stockholder Relations Officer: Ms. Maila Katrina Y. Ilarde
Email: ilardemky@pnb.com.ph

FOR STOCK TRANSFER AGENT:

Philippine National Bank
Trust Banking Group
3rd Floor, PNB Financial Center,
Pres. D Macapagal Boulevard., Pasay City
Tel. No. (632) 8526-3131 loc. 2307
Stockholder Relations Officer: Ms. Joanna Marie L. Aviles
Email: avilesjml@pnb.com.ph

FOR OTHER STAKEHOLDERS:

Philippine National Bank
Investor Relations Unit
9th Floor, PNB Financial Center,
Pres. D Macapagal Boulevard., Pasay City
Tel. No. (632) 8526-3131 loc. 2120
Investor Relations Office: Ms. Emeline C. Centeno
Email: centenoec@pnb.com.ph, iru@pnb.com.ph

PNB Contact Center

Bank Hotline

Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph

Card Hotline

Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph

What Are The Services You Can Receive When Contacting PNB Hotline?

Credit card

Credit Card Loss

If you’ve misplaced your credit card, contact DTF at 1800 10 818 9818 or PNB Cards’ 24/7 Customer Service Hotline straight away! 

PNB has solutions for you in case you lose your credit card

PNB has solutions for you in case you lose your credit card

If you don’t enroll your lost or stolen credit card in Fraud Transaction Insurance that covers 12hrs before reporting, you are responsible for transactions performed prior to the report. Fraud Transaction Insurance is based on a per-credit-card basis.

Report Unauthorized Transactions/Incorrect Amount/Charges

  • Call PNB Cards Customer Service Hotline: (+632) 8818 9818 or DTF 1800 10 818 9818. It is available 24 hours a day, seven days a week.
  • Download and fill out the Dispute Form and email the PNB team at: pnbcreditcards@pnb.com.ph.

Activate Credit Card

Prepaid-Card-Parent-pnb

Easy way to active credit card

  • Send a text to 22566808 with “PNB ACTIVATE [16-digital Credit Card number]”
    Example: PNB ACTIVATE 1234567891234567
  • Call the 24/7 customer service hotline of PNB Cards: DTF 1800 10 818 9818 or (+632) 8818 9818

Get new One-time PIN (OTP) 

You can check to make sure your registered mobile number is updated by doing one of the two selections below:

  • Calling PNB Cards Customer Service Hotline: (+632) 8818 9818. It is available 24 hours a day, seven days a week. 
  • Download the Cardholder Request Form and email the PNB team at: pnbcreditcards@pnb.com.ph

If you’re having trouble with a credit card or any other problems on this list, contact PNB’s hotline.

Reward Points

Confirm Rewards Points Confirmation

The number of collected points and their associated value as of the date displayed will appear on your monthly Statement of Account. PNB staff will send it to you by email. 

Additionally, year-round customer care is accessible at (+632) 8818 9818, which should come in handy if any issues arise!

Convert Rewards Points To Mabuhay Miles?

  • Calling PNB Cards Customer Service Hotline: (+632) 8818 9818. It is available 24 hours a day, seven days a week.
  • Download the Rewards Redemption Form and email the PNB team at: pnbcreditcards@pnb.com.ph.

Redeem Rewards Points

  • Calling PNB Cards Customer Service Hotline: (+632) 8818 9818. It is available 24 hours a day, seven days a week.
  • Download the Rewards Redemption Form and email the PNB team at: pnbcreditcards@pnb.com.ph.

Note:

  • PNB recently made adjustments that require you to have a Mabuhay.
  • Use miles number to claim your miles. If you don’t already have one, please double-check that the information you have on file with PNB and our partner firm is correct. It’s common for mistakes to occur while changing these things! 
  • Don’t hesitate to get in touch with customer service using the email address or phone number shown above.

Information Update

Missing Monthly Billing/Esoa

You can check to make sure your registered email address is correct or up to date by doing one of the following:

  • Calling PNB Cards Customer Service Hotline: (+632) 8818 9818. It is available 24 hours a day, seven days a week.
  • Download the Cardholder Request Form, fill it out and email the PNB team at: pnbcreditcards@pnb.com.ph

Information Update

  • Calling PNB Cards Customer Service Hotline: (+632) 8818 9818. It is available 24 hours a day, seven days a week.
  • Download the Cardholder Request Form, fill it out, and email the PNB team at: pnbcreditcards@pnb.com.ph

It’s always a good idea to ensure that all the information you need, including your mobile no., email address, and TIN number, are up-to-date. Additionally, submit an updated tax return if applicable so the PNB team can get things moving along faster for you!

Toll-Free Number

PNB staff are always happy to help out the customers, so don’t hesitate to reach out. You can contact them by calling 8891-6040 or emailing properties@pnb.com.ph with any of your needs! Even though they don’t have a too-free hotline, you can still find a way to figure out solutions for all your needs by email.

Final Thoughts

PNB Hotline is the best customer service you can have. Whether it’s a question about your account or just general inquiries, their team of experts is available 24/7 to help with whatever you need. Thank you for reading, and hope to see you soon.

See also:

Metrobank Hotline

Home Credit Hotline

Security Bank Hotline

Union Bank Hotline

RCBC Hotline

GCash Hotline

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