If you require assistance, HSBC has a customer service hotline where you can get help when you need it. HSBC’s staff is available to assist you with any difficulties that may occur. You may reach them by phone 24 hours a day, seven days a week. All more information about the HSBC hotline will be available in this article.
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HSBC Introduction
HSBC was founded in the Philippines over a century ago in 1875 and now has seven primary branches around metropolitan Manila. The newest addition to your list is their location on BGC Avenue, which opened only a year ago!
HSBC is one of the biggest banks.
It’s no surprise then that with 8 thousand people working as employees, HSBC Bank Philippines is one of the most well-known banks worldwide. As a part of HSBC Banking Group, the firm has over $2 trillion in assets and employs over 260,591 employees at the 2012 record alone.
You can process transactions with HSBC
HSBC Hotline Information
If you need to contact HSBC right away, please feel free to use the details provided below to get the best service possible:
HSBC Corporate Center
HSBC Contact Center
Please contact the HSBC hotline when in need.
Customers With Hsbc Credit Cards And Other Personal Banking Accounts
Working hours: 7:30 a.m. to 9:30 p.m. every day.
For further information, call HSBC at (02) 8858-0000 or (02)7976-8000 from Metro Manila.
- 1-800-1-888-8555 is the domestic toll-free number for calls made from PLDT landlines outside of Metro Manila.
- From outside the Philippines, dial 800-100-85-800.
- (International Access Code) 800-100-85-800 is an international toll-free number for certain countries/regions.
Customers Of HSBC Premier
Working hours: 24 hours a day, seven days a week
For further information, call HSBC at (02) 8858-0000 or (02)7976-8000 from Metro Manila.
- 1-800-1-888-4722 is the domestic toll-free number for calls made from PLDT landlines outside of Metro Manila.
- From outside the Philippines, dial 800-100-85-808.
- (International Access Code) 800-100-85-800 is an international toll-free number for certain countries/regions.
Customers HSBC Advance
Working hours: 7:30 a.m. to 9:30 p.m. every day.
For further information, call HSBC at (02) 8858-0000 or (02)7976-8000 from Metro Manila.
- 1-800-1-888-0000 is the domestic toll-free number for calls made from PLDT landlines outside of Metro Manila.
- From outside the Philippines, dial 800-100-85-800.
- International Access Code) 800-100-85-800 is an international toll-free number for certain countries/regions.
Customers of Commercial Banking
If you have any questions or concerns, you can get in touch with your dedicated HSBC Relationship Manager.
HSBC Email, Messages And Post letter
HSBC is committed to keeping your personal information secure and confidential. Please read the Privacy & Security Statement for more information.
HSBC also prepared this statement in an effort to ensure that you have all of the facts regarding how their policy operates.
You can email them using HSBC Personal Internet Banking.
http://www.hsbc.com.ph/1/2/contactus
Or call them using their HSBC Phone Banking service.
http://www.hsbc.com.ph/1/2/personal/ebanking/ptbfeatures
HSBC does not encrypt any of your personal information sent by email, so please be careful in the following situations:
- To protect the security of your account information, do not enter any sensitive information, such as a credit card number, into this form. Only some basic contact information, such as an email address, is enough.
- Please do not give instructions for financial transactions. HSBC will not process any account-related inquiries or instructions using this form to safeguard the security of your account.
- Send any account-related questions or instructions to the HSBC staff via HSBC online banking!
Or, you can address the post to:
- The Manager
- Customer Relations Unit
- HSBC Centre, 3058 Fifth Avenue West
- Bonifacio Global City, Taguig City 1634 Philippines
HSBC is available to assist you with any problems that may occur. They promise a response within 10 working days. However, certain instances may take longer if they are particularly difficult or lengthy.
You will be kept updated while the HSBC team works through your issue, ensuring that nothing stands in the way of progress!
See also: GCash Hotline – What Services Can I Receive When Contacting It?
What Are The Services You Can Receive When Contacting HSBC Hotline?
File A Dispute
If you have any issues with your HSBC credit card, bank account, or chequing account, it is critical that you notify them soon.
You can file a dispute
You must file a dispute within 60 days of the transaction date so that they have enough time to review your request and then accept or refuse it on behalf of their client!
You may file a claim by filling out these online dispute forms:
When you dispute a credit card purchase, HSBC and Visa/MasterCard are likely to request supporting documentation (e.g., receipts, credit memo, etc.). If you do not submit the form online with all of the required papers within the time frame given, you will be deemed to have accepted that your transaction is legitimate. You’ll also have to pay for it.
The 90-day dispute procedure may appear to be lengthy, but it is well worth the wait. The HSBC experts will review your papers. If required, they will follow up with you to request further information to complete the review of the situation.
Otherwise, after all applicable credits have been handled, they will send an email giving data about how much has been returned on account within this period.
If there are any issues with these findings, please remember that Visa and MasterCard’s judgments are final!
Make Inquiries Or Complaints
For queries or complaints, you can get in touch with HSBC Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila or +1-800-1-888-8555 from outside Metro Manila.
- 1-800-1-888-8555 is the domestic toll-free number for calls made from PLDT landlines outside of Metro Manila.
- International Access Code) 800-100-85-800 is an international toll-free number for certain countries/regions.
- Or you could email to the address: hsbc@hsbc.com.ph.
If you wish to learn more about HSBC’s customer feedback methods, please go to www.hsbc.com/feedback.
Final Thoughts
HSBC hotline that can help you with any of your financial needs. Whether it’s a question about credit cards, home loans, mortgages, or personal loans, they have all the answers and are waiting to answer them for you! Let us know if this advice was helpful to create an even better customer experience for you!
